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Attendant Guide

If you work at a RinsePay-enabled car wash, the Attendant tab lets you manage your shifts and view transactions at your assigned location.

Attendant Home

What Attendants Can Do​

  • Clock in and out of shifts
  • View transactions at your working location
  • Request refunds for customers when needed
  • Switch locations if you work at multiple sites

Getting Started​

  1. Your car wash owner adds you as a staff member
  2. You'll receive an invitation to create your RinsePay account
  3. Log in and the Attendant tab appears in your navigation bar
  4. Select your working location from the dropdown

Attendant Tab​

Attendant Shifts

Select your working location from the dropdown:

Working Location

View recent transactions at your location:

Transactions

The Attendant tab shows:

  • Working Location dropdown — Select which location you're at
  • Transactions — Recent washes at your location with details:
    • Customer name
    • Bay and wash type
    • Amount and payment method
    • Date and time
    • Request Refund option for applicable transactions

Clocking In and Out​

  1. Open the Attendant tab
  2. Select your working location
  3. Tap Clock In to start your shift
  4. When your shift ends, tap Clock Out
  5. Your shift duration is recorded for the owner to review

Requesting Refunds​

Request Refund

If a customer has an issue with their wash:

  1. Find the transaction in the Attendant tab
  2. Tap Request Refund
  3. The refund request is sent to the location owner for approval
  4. The customer is notified once the refund is processed

Roles​

Attendants can have different permission levels:

  • Staff — Clock in/out and view transactions
  • Manager — Staff permissions plus view shift reports and request refunds
  • Admin — Manager permissions plus edit location settings