Skip to main content

Reporting a Problem

If something goes wrong during or after a wash, you can flag it directly from the app. Look for the red flag icon on your wash history or active wash screen.

Report a Problem

Tap the red flag icon on any transaction to report a problem:

Flag Icon

When to Report​

  • The wash equipment didn't activate
  • You were charged the wrong amount
  • Equipment malfunctioned during your wash
  • No water or soap was dispensed
  • Any other issue with your wash experience

How to Report​

During a Wash​

  1. On the active wash screen, tap the red flag icon
  2. Fill out the problem report form

After a Wash (from History)​

  1. Go to History
  2. Find the wash transaction
  3. Tap the red flag icon on that transaction
  4. Fill out the problem report form

The Report Form​

  1. Category — Select the type of problem:
    • Wash didn't start
    • Wrong amount charged
    • Equipment issue
    • Water/soap issue
    • Other
  2. Description — Explain what happened (required, up to 2,000 characters)
  3. Contact Preference — Choose email, phone, or both

What Happens Next​

  • The car wash owner receives an email notification with your report
  • You receive a confirmation email
  • The owner can review the report and take action (refund, follow-up, etc.)

Rate Limits​

To prevent abuse, you can submit up to 3 reports per hour. If you need to submit more, wait and try again later.